CRM for SMEs – Knowledge Base

Questions and answers about how and why a CRM for SMEs can help turn your contact lists into powerful benefits for small or medium sized business.


Which CRM should I use? WRONG Question!!

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Become the Hub! One of the questions regarding CRM that businesses ask most often is “Which CRM should I use?“ or “Which CRM can you recommend?” Of course, I have my preferences if someone is just starting out on their Customer Relationship journey and I strongly recommend that if a…

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What are the benefits of CRM for small business?

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Implementing a well thought-out CRM for small business will impact the most important areas of your organisation: Marketing: you can plan, create and deliver effective marketing campaigns; measure, report and analyse responses; create a single customer reference point. Sales: you can plan, create and launch sales campaigns (online AND offline);…

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How much will a CRM cost?

To discuss CRM costs Request your free consultation meeting or schedule a meeting now! The Cloud has had a dramatic influence on the cost of CRM systems. Resources in the Cloud are shared to enable you, the “end user” to use shared processing power for software, applications, storage, backup etc.…

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CRM Administration – Who can use my CRM?

To discuss CRM administration Request your free consultation meeting or schedule a meeting now! Access to a CRM is granted by the main system administrator/master user. For many micro-businesses this user may be the only user they will require – either because they are a one-person operation or because the…

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Where do I install a CRM?

To discuss CRM installation Request your free consultation meeting or schedule a meeting now! Although CRM systems can be installed “locally” on your computer or company server, most small businesses will be able to take advantage of the using a “cloud-based” CRM. Why Cloud Based? “Cloud CRM” refers to any…

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Why not CRM?

To discuss the pros and cons of a CRM system Request your free consultation meeting or schedule a meeting now! As with any movement away from the status quo (“if it ain’t broke, don’t fix it”), there are certain barriers which will need to be addressed by most organisations who…

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What is CRM?

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To discuss how a CRM could help your business Request your free consultation meeting or schedule a meeting now! CRM is the acronym for Customer Relationship Management but it is evolving into much more than just a list of your customer details – names, addresses, websites, last contacted etc.

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