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The Cloud has had a dramatic influence on the cost of CRM systems. Resources in the Cloud are shared to enable you, the “end user” to use shared processing power for software, applications, storage, backup etc. Sharing these resources means that the costs are shared and therefore reduced significantly.
These costs can actually be reduced to zero by companies offering Cloud services for free. Customer Relationship Management systems are one area where these free services are well known.
See the TallGuyDigital guide to no-cost/lo-cost Cloud Technology services.